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Keyflow lets organisations streamline and automate business processes - combining transactions, interactions, decisions, tasks, knowledge assets and documents in to a single electronic operation. It is deployable for departmental use, interdepartmental work processes, and business-to-business work processes extending across the Web.
Keyflow is an out-of-the-box, readily-deployable, scalable enterprise solution built on the Microsoft BackOffice-Internet Information Server (IIS), Exchange, and Window NT. Workflows designed to support Web delivery allow participants to see and respond to workflow requests without installing any client software-mail delivery of URL notification to any e-mail client (not just MS Outlook), or use a web site to view workflow tasks.
Standards-based implementation also ensures a high level of security, technology integration, and de facto standards compliance. The Keyflow Enterprise Server option also provides automatic fail-over protection for Microsoft Cluster Service configurations.
The diagram below illustrates how 'thin' Web Browser and generic SMTP/POP3 E-mail Clients, the IIS Server, the Exchange Server, and Outlook 'thick' Clients interact with Keyflow.
The thin clients use IIS to communicate with Keyflow, while Outlook clients use Exchange. An Outlook client using Web Workflow, however, uses IIS as the thin clients do.
Full Audit Trail and Logging facilities provide for comprehensive monitoring and reporting.
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The easy-to-use Visual Design Interface
enables work processes to be mapped out onscreen and rapidly
deployed. Steps are created by selecting items from the
onscreen palette, dragging them into place and then linking them to other
steps using the
mouse.
Supporting documents can be attached to the work process, conditions assigned to the flow, data fields set up and roles assigned for who is to process each step. |
Business Rules Logic. Define simple and logical (AND/OR operators) prerequisites to control the execution of steps and create sophisticated work processes that run in parallel. You can also nest prerequisites to create complex Boolean expressions - with no programming.
Data-Based Rules Logic. Users can determine the direction their flow will take from step to step based on a specific value in application data. Data fields within a flow can be automatically populated depending on information that exists in the flow. You can also create templates that set due/alert dates based on the data within the flow. Custom scripts can be written to utilise ODBC connectivity to permit integration with legacy systems, as well as enterprise, desktop, and custom-built applications.
Flexibility to Change Work Processes. The Keyflow Designer allows users to change a running work process in minutes, without IT assistance. Users can also Consult and Delegate within running work processes, enabling them to forward a copy of a task to one or more people for their opinion before responding to it.
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WebWorkflow. Workflow participants can see and respond to workflow requests without installing any client software. Workflows can be designed that support two different Web delivery mechanisms. The first is mail delivery of workflow tasks containing URL notification to any e-mail client (not just MS Outlook). The second mechanism does not use e-mail at all. Users log into a Web site and see their list of tasks (like a pseudo-Inbox) as well as flow status. |
Integration with Web Browsers. Users can read and respond to work process messages over the Internet using Microsoft Outlook's Web Access, URL notification or Web Workflow - with either Netscape Navigator or Microsoft Internet Explorer on Wintel platforms.
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Reporting Features. Users can monitor and track the status and progress of active work processes throughout the organisation, letting them measure individual and/or group productivity and track the impact and ROI of your work process automation application. Reports and charts can be created that contain information on each flow in the system, including: Current Flows, Outstanding Tasks, Tasks Completed, Times of Completion, Relations of application data to processes. |
Scalability, Security, Failover Protection. Keyflow is an out-of-the-box ready-to-deploy, scalable enterprise solution built on Microsoft BackOffice and thus utilises all the support provided by Microsoft Internet Information Server, Exchange and Windows NT. Support for automatic failover protection is also provided.
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Digital Dashboard. Leverage reporting features using the Keyflow Digital Dashboard, allowing users the ability to view all Keyflow process-related information with the click of a mouse within Microsoft Outlook or a Web browser. The concise Keyflow Today offers a single-look view of business process information, such as total processes, with a breakdown of those that remain active and those that are complete. With its powerful search functionality, users can quickly conduct searches on flows by originator, application data, flow status and other criteria. |
Workflow Modelling
Alec Sharp,
Patrick McDermott
Providing proven techniques for identifying, modelling and redesigning business processes, and explaining how to implement workflow improvement, this book aims to help define requirements for systems development or systems acquisition.
E-Commerce
David Whiteley
Electronic Commerce (EC) has been brought to prominence over recent years by the popularisation and commercialisation of the Internet. This book covers the three broad areas of EC - the consumer-oriented commerce of the Internet, Electronic Markets and Electronic Data Interchange (EDI). It introduces the basic concepts, outlines the technical requirements of EC and addresses the problems of business-to-business and business-to-consumer activities.